Terms of service

Welcome to Naqshé! Naqshé is a trade name operated by Sherine, based in Switzerland. By accessing our website and purchasing our products, you agree to be bound by the following Terms of Service, which are governed by Swiss law.

1. General

  • These Terms of Service govern your use of our website and purchase of products.

  • By placing an order with Naqshé, you confirm that you have read, understood, and accepted these terms.

2. Products

  • All t-shirts are made-to-order, featuring printed and/or embroidered designs.

  • Product images and descriptions are provided for reference; actual product colors and details may vary slightly.

  • All products are subject to availability.

3. Orders and Payment

  • When placing an order, you agree to provide accurate, complete, and current information.

  • Payments are processed securely via Shopify’s payment system.

  • Prices are shown in CHF, inclusive of applicable taxes unless otherwise noted.

  • We reserve the right to refuse or cancel any order due to product unavailability, errors, or suspicious activity.

4. Customization and Cancellation

  • As products are made-to-order, all sales are final once the order is confirmed.

  • Changes or cancellations cannot be accepted after order confirmation.

  • Please carefully review your order before submission.

5. Shipping and Delivery

  • Delivery times provided at checkout are estimates and may vary due to location, shipping carriers, or customs procedures.

  • Risk and ownership of the goods pass to you upon delivery.

  • We are not responsible for delays outside our control.

6. Returns, Refunds, and Exchanges

  • Due to the customized nature of our products, returns, refunds, or exchanges are only accepted in the event of damaged, defective, or incorrect items.

  • To request a refund or replacement, please contact us within 7 days of receipt with photos and order details.

  • Refunds for approved claims will be processed to the original payment method within 7-10 business days.

  • Shipping costs are non-refundable except when the return is due to our error.

7. Intellectual Property

  • All content on this website, including designs, logos, text, and images, are the property of Naqshé or its licensors and protected by copyright and trademark laws.

  • You may not use or reproduce any content without prior written consent.

8. Limitation of Liability

  • To the maximum extent permitted by Swiss law, Naqshé shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

  • Our liability is limited to the purchase price of the affected product.

9. Indemnification

  • You agree to indemnify and hold harmless Naqshé and its representatives from any claims, damages, or expenses arising from your misuse of our products or violation of these Terms.

10. Governing Law and Jurisdiction

  • These Terms are governed by the laws of Switzerland.

  • Any disputes will be subject to the exclusive jurisdiction of the courts in Aargau.

11. Changes to Terms

  • We reserve the right to update or modify these Terms at any time.

  • Updates will be posted on this page with a revised effective date.

  • Continued use of our services after changes indicates your acceptance.

12. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: info@nakshedesign.com

Thank you for choosing Naqshé!