Return and Refund Policy

Thank you for shopping with Naqshé. Each product is made to order with care and attention to quality. Please read this policy carefully before making a purchase.

1. Made-to-Order Products

Our products are produced on demand once an order is placed. As a result, we encourage customers to review their order carefully, including product selection, size, colour, and shipping details, before completing their purchase.

2. Right of Withdrawal (EU and Other Applicable Jurisdictions)

Where required by applicable consumer protection laws, customers benefit from a statutory right of withdrawal.

We comply with the EU baseline right of withdrawal rules as follows:

• Returns: Returns are accepted where the right of withdrawal applies
• Return window: At least 14 days, starting from the delivery of the last item in the order
• Weekend and holiday extension: The withdrawal period is extended to ensure it does not disadvantage customers when deadlines fall on weekends or public holidays
• Cancellations: Orders may be cancelled until the order has been fulfilled and dispatched

Customers wishing to exercise their right of withdrawal should submit a withdrawal request via the withdrawal function available on our website or contact us at info@naqshedesign.com.

Where a valid withdrawal right applies, customers must return the goods in their original condition. Unless otherwise required by applicable law, customers are responsible for return shipping costs.

Refunds will be issued after the returned goods have been received and inspected, in accordance with applicable law.

Certain products may be exempt from withdrawal rights where permitted by law, including products that are clearly personalised or made to the customer's specifications.

Return shipping fees or restocking fees are only applied where they are clearly communicated to the customer in advance at the time of purchase and in compliance with applicable law.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.

To help us assess the issue, please include:

• Your order number

• A description of the problem

• Clear photographs showing the defect or error

Once the issue has been verified, we will offer an appropriate remedy, which may include a replacement, repair, or refund.

4. Sizing Information

Detailed size guides are provided on our product pages. Customers are responsible for reviewing sizing information before placing an order.

If you are unsure about sizing, please contact us before purchasing and we will be happy to assist.

Nothing in this section affects any statutory consumer rights that may apply under applicable law.

5. Shipping Delays

Estimated delivery times are provided for guidance only.

We are not responsible for delays caused by shipping carriers, customs procedures, weather conditions, or other circumstances beyond our reasonable control.

If your order experiences a significant delay, please contact us and we will assist in tracking the shipment.

6. How to Request a Refund, Replacement, or Withdrawal

Withdrawal Requests

Customers wishing to exercise their right of withdrawal should use the Withdrawal Request function available on our website. To submit a request, you will be asked to provide your order number and the email address used when placing the order.

Damaged, Defective, or Incorrect Items

For issues relating to damaged, defective, or incorrect items, please contact us at info@naqshedesign.com or via our contact page:

https://naqshedesign.com/pages/contact

Please include your order number, a description of the issue, and photographs where applicable.

We aim to respond within 2 business days.

7. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider but are generally completed within 7–10 business days after approval.

Original shipping charges are non-refundable unless required by applicable law or where the item was damaged, defective, or supplied incorrectly.

8. Contact Us

If you have any questions regarding this policy, please contact:

Email: info@naqshedesign.com

Contact Page:
https://naqshedesign.com/pages/contact