Refund policy

Return and Refund Policy

Thank you for shopping with us! We take pride in delivering high-quality printed and embroidered t-shirts made just for you. Please read our return and refund policy carefully before making your purchase.

1. Order Processing and Customisation

  • Each t-shirt is made-to-order, printed or embroidered specifically for you.

  • Because of the customised nature of our products, we do not accept returns or exchanges for change of mind.

  • Please review your order carefully before completing your purchase.

2. Damaged or Defective Items

  • If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

  • We will review your claim and offer a replacement, repair, or refund as appropriate.

  • Refunds or replacements will be issued once the issue is verified.

3. Sizing Issues

  • We provide detailed size charts to help you choose the correct size.

  • We do not accept returns or exchanges due to sizing issues, as items are custom made.

  • Please contact us if you have any questions about sizing before placing your order.

4. Shipping Delays

  • Estimated delivery times are provided at checkout.

  • We are not responsible for delays caused by customs, shipping carriers, or unforeseen events.

  • If your order is significantly delayed, please contact us and we will assist you in tracking your package.

5. How to Request a Refund or Replacement

  • Contact us at info@naqshedesign.com within 7 days of receiving your order.

  • Provide your order number and photos clearly showing the issue.

  • Our team will respond within 48 hours to guide you through the process.

6. Refund Process

  • Approved refunds will be processed to the original payment method within 7-10 business days.

  • Shipping fees are non-refundable except in cases where the item is faulty or incorrect.

7. Contact Us

  • If you have any questions or concerns, please reach out at:

    • Email: info@naqshedesign.com

    • Contact Form Link https://naqshedesign.com/pages/contact

Thank you for supporting our brand!